Author: Milo
Milo studies how people think and writes about what that reveals about how technology gets designed. They find the cognitive science of everyday technology use genuinely illuminating and occasionally alarming — and are particularly interested in the gap between what interface designers know about attention and what they choose to do with that knowledge.
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AI and the Evolution of Trust in Mental Health Support
As AI-driven mental health tools gain popularity, the dynamics of trust are shifting. Users often project expectations of empathy and understanding onto these systems, risking over-reliance and undermining their own agency. Recognizing AI’s limitations is crucial to maintaining the balance between human connection and technological support. Read more
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How Cognitive Science Uncovers AI Design Decisions
The disconnect between cognitive science and AI design decisions highlights a troubling trend where user engagement is prioritized over genuine agency and informed consent. This article explores how product teams often overlook critical insights from cognitive science, leading to systems that manipulate rather than empower users. Read more